Browse our products, select the items you want, and add them to your cart. When you're ready, click on the cart icon and proceed to checkout.

Follow the prompts to enter your shipping information and payment details to complete your purchase.

We accept major credit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, Google Pay, and Shop Pay.

Once your order ships, you'll receive a confirmation email with a tracking number. Use this number on the shipping
carrier's website to track your package's progress.

We offer standard and expedited shipping options. Shipping costs are calculated at checkout based on your order's weight
and destination. Orders over a certain amount may qualify for free shipping.

Standard shipping typically takes 3-7 business days.

Expedited shipping options are available for faster delivery. Please allow 1-2 business days for order processing.

Yes, we support international shipping to the United States, Europe, Australia, etc. You can check the supported countries on the checkout page.

We offer a 30-day return policy for most items. Products must be returned in their original condition and packaging. Some
exclusions apply. Please refer to our return policy page for full details.

Contact our customer support team with your order number and reason for return. We will provide you with a return authorization and instructions on how to send your item back to us.

Orders are processed quickly, so we cannot guarantee changes or cancellations once an order is placed. Contact us immediately if you need to make adjustments, and we'll do our best to assist you.

If you receive a damaged or defective item, please contact us immediately with your order number and a photo of the item.
We will arrange for a replacement or refund.

You can reach our customer support team via Email at marketing@valdus.com. Our support hours are Monday to Friday, 9 AM to 6 PM HKT.

Currently, we only support payment online. We are working on offer digital gift cards to our customers in the future.

Enter your discount code in the designated field at checkout and click "Apply." The discount will be reflected in your order total.

Currently, our products are only available online. We occasionally participate in pop-up shops and events, which we announce on our website and social media.

Yes, we offer wholesale pricing for bulk orders. Please contact us at marketing@valdus.com for more information and to set up a wholesale account.